Privacy Policy
Last updated: September 2026
VertexPro Construction Cleaning & Finishing ("VertexPro", "we", "our", or "us") is committed to protecting your privacy and handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit vertexprocl.com or request our professional post-construction cleaning services throughout Canada.
We collect only the information reasonably necessary to provide our services, communicate with clients, prepare quotations, and improve your experience.
1. Information We Collect
Depending on how you interact with us, we may collect the following information:
Contact Information
- Full name
- Phone number
- Email address
- Company name (when applicable)
Project Information
- Project address
- Property type
- Construction stage
- Scheduling preferences
- Project notes
- Photos or documents you voluntarily provide
Website Information
When you browse our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on the website
- Referral sources
2. How We Use Your Information
We use personal information to:
- Respond to inquiries and quote requests.
- Schedule and deliver cleaning services.
- Communicate about ongoing projects.
- Send estimates, invoices, and service updates.
- Improve our website and customer experience.
- Protect against fraud or misuse.
- Comply with legal and regulatory obligations.
We do not use your personal information for unrelated purposes without your consent, unless permitted or required by law.
3. Consent
By contacting VertexPro, requesting a quotation, or submitting information through our website, you consent to the collection and use of your information for the purposes described in this Privacy Policy.
You may withdraw your consent at any time where legally permissible by contacting us. Please note that withdrawing consent may affect our ability to provide certain services.
4. Information Sharing
We do not sell, rent, or trade personal information.
We may share information with trusted service providers who assist us in operating our business, including providers of:
- Website hosting
- Email communications
- Scheduling systems
- Business management software
- Payment processing
These providers receive only the information necessary to perform their services and are expected to protect it appropriately.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, disclosure, or misuse.
While no method of transmitting information online is completely secure, we continually work to maintain appropriate security practices for our business operations.
6. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide our services.
- Maintain business records.
- Meet legal or tax obligations.
- Resolve disputes when necessary.
When information is no longer required, we take reasonable steps to securely remove or anonymize it where appropriate.
7. Cookies and Analytics
Our website may use cookies and similar technologies to improve functionality, remember preferences, and better understand how visitors use our website.
Analytics tools may collect aggregated, non-identifiable usage information to help us improve website performance and content.
You can manage or disable cookies through your browser settings, although some website features may be affected.
8. Your Privacy Rights
Subject to applicable Canadian law, you may request to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion where legally appropriate.
- Withdraw consent for certain uses.
We will respond to reasonable privacy requests in accordance with applicable legal requirements.
9. Compliance with Canadian Privacy Law
VertexPro handles personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy legislation where required.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.
The "Last updated" date at the top of this page indicates when the latest revision was published.
11. Contact Us
If you have questions about this Privacy Policy or how VertexPro handles personal information, please contact us:
Website: vertexprocl.com
You may also contact us using the phone number or email address listed on our website's Contact page.